FAQs

🚚 Orders & Delivery

  • Can I cancel my order?

    Yes, just get in touch with our customer support team.

  • Do you offer free delivery?

    Yes, we offer free delivery across the UAE, except in remote areas. For remote locations, delivery is chargeable as per courier rates.

    Remote Areas 

  • Do you ship to Oman?

    Yes, we do! Delivery to Oman takes approximately 10 working days.

  • Are the bikes assembled before delivery?

    Yes, all our bikes are fully assembled and quality-checked before delivery.

💳 Payments & Refunds

  • What payment methods do you accept?

    We accept Credit Card, Cash on Delivery (COD), Apple Pay, and Tabby.

  • Can I pay in instalments?

    Yes, you can split your payment with Tabby.

  • Do you offer returns?

    Yes, we offer free returns within 14 days of purchase.

  • How long does it take to process a refund?

    Refunds are processed within 7 days.
Learn More

🛠 Product & Warranty

  • Is there a quality check before delivery?

    Absolutely! Every bike is checked for quality before it reaches you.

  • What if I receive a defective item?

    No worries—we’ll replace it or offer a full refund depending on the situation, free of charge.

  • Do you sell refurbished bikes?

    Yes, check out our Renewed page for refurbished options.

    Shop Now 

  • Is there a warranty?

    Yes, warranties are provided as per the manufacturer’s policy. Please refer to the specific product page for details.

🛒 Shopping Experience

  • Do you have a physical store?

    No, we operate fully online.

  • Do you offer customer support?

    Yes! You can reach us via live chat (WhatsApp), email, or by calling.

    Get in Touch 

  • Do you offer gift cards?

    Yes, our gift cards are valid for 6 months from the date of issue.

    Shop Now 

  • Best Price Policy

    Email us at topgear@abhgt.com within 7 days if you find a lower price, and we’ll match it or refund the difference!

    Policy