FAQs
🚚 Orders & Delivery
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! Just get in touch with our customer support team, and we will take care of it.
Do you offer free delivery?
Do you offer free delivery?
Yes, we offer free delivery across the UAE, except in remote areas. For remote locations, delivery is chargeable as per the courier rates.
Do you ship to Oman?
Do you ship to Oman?
Yes, we do! Delivery to Oman takes approximately 10 working days.
Are the bikes assembled before delivery?
Are the bikes assembled before delivery?
Yes, all our bikes are fully assembled and quality-checked before delivery.
💳 Payments & Refunds
What payment methods do you accept?
What payment methods do you accept?
We accept Credit Card, Cash on Delivery (COD), Apple Pay, and Tabby.
Can I pay in instalments?
Can I pay in instalments?
Yes, you can split your payment with Tabby.
Do you offer returns?
Do you offer returns?
Yes, we offer free returns within 14 days of purchase.
How long does it take to process a refund?
How long does it take to process a refund?
Refunds are processed within 7 days.
🛠 Product & Warranty
Is there a quality check before delivery?
Is there a quality check before delivery?
Absolutely! Every bike is checked for quality before it reaches you.
What if I receive a defective item?
What if I receive a defective item?
No worries—we’ll replace it or offer a full refund depending on the situation, free of charge.
Do you sell refurbished bikes?
Do you sell refurbished bikes?
Yes, check out our Renewed page for refurbished options.
Is there a warranty?
Is there a warranty?
Yes, warranties are provided as per the manufacturer’s policy. Please refer to the specific product page for details.
🛒 Shopping Experience
Do you have a physical store?
Do you have a physical store?
No, we operate fully online.
Do you offer customer support?
Do you offer customer support?
Yes! You can reach us via live chat (WhatsApp), email, or by calling.
Do you offer gift cards?
Do you offer gift cards?
Yes, our gift cards are valid for 12 months from the date of issue.
Best Price Policy
Best Price Policy
Email us at topgear@abhgt.com within 7 days if you find a lower price, and we’ll match it or refund the difference!
